Refund policy
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused, with any original tags, packaging, accessories, or other included materials. You’ll also need the receipt or proof of purchase.
To start a return, contact us at order@eclectichoard.com.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting and receiving return authorization will not be accepted.
You can contact us with any return questions at order@eclectichoard.com.
Return Shipping
If your return is approved, we will provide a prepaid return shipping label along with instructions for returning your item. The return package must be shipped within 14 days of the date the return shipping label is provided.
Returns shipped within the 14-day period will receive complimentary return shipping. The carrier’s initial acceptance or tracking date will be used to determine when the return was shipped.
If the return is shipped more than 14 days after the return shipping label was provided, the cost of the prepaid return shipping label will be deducted from your refund.
We understand that carrier delays can occur. Once your return has been provided to the carrier within the required timeframe, you will not be responsible for delays in transit.
Damages, Incorrect Items, and Other Issues
Please inspect your order when it arrives. Contact us immediately if your item was damaged during shipping, is materially different from the item described or pictured in the listing, or if you received the wrong item. This allows us to evaluate the issue and make it right.
For collectible cards and other pre-owned collectibles, please review the listing description, condition, and photographs carefully before purchasing. Photographs of individual collectible cards are intended to show the actual item being sold unless the listing specifically states otherwise.
Exceptions / Non-Returnable Items
The following items are final sale and cannot be returned:
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CDs
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DVDs
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Vinyl records
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Cassette tapes
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Pokémon card bulk boxes
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Gift cards
- Items specifically identified as final sale
Pokémon card bulk boxes contain assorted cards sold together as a bulk lot. Because of the nature of these lots, the specific assortment, condition, and contents may vary as described in the individual listing, and bulk boxes are not eligible for return.
We also cannot accept a return if an item has been opened, used, altered, damaged after delivery, or is no longer in the condition in which it was received.
Please contact us before purchasing if you have questions or concerns about whether a particular item is eligible for return.
Exchanges
We do not offer direct exchanges. The fastest way to obtain a different item is to request a return for an eligible item and, once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the policy above, if merchandise is being shipped into the European Union and applicable law provides a right of withdrawal, you may have the right to cancel or return your order within 14 days without providing a reason.
Returned merchandise must be in the same condition in which it was received, unused, with its original packaging and included materials, and accompanied by proof of purchase, subject to any exceptions permitted by applicable law.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
If approved, your refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at order@eclectichoard.com.