Privacy policy

Last updated: September 20, 2026

This Privacy Policy describes how The Eclectic Hoard, operated by DSSJMS LLC (“The Eclectic Hoard,” “we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit eclectichoard.com, make a purchase, use our services, or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect in connection with the Services.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

When we make changes, we will post the revised Privacy Policy on our Site and update the “Last updated” date above. We will take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

The personal information we collect and use depends on how you interact with The Eclectic Hoard.

We may use the information we collect to:

  • Process and fulfill purchases and other transactions;
  • Communicate with you about your orders, returns, or questions;
  • Provide and improve our Services;
  • Maintain the security of our Site;
  • Detect and prevent fraud or other unauthorized activity;
  • Comply with applicable legal obligations;
  • Enforce our policies and terms; and
  • Protect our rights and the rights of our customers and others.

Personal Information We Collect

Information You Provide to Us

Depending on how you use our Services, information you provide directly to us may include:

  • Contact information, such as your name, mailing address, email address, and phone number.
  • Order information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, if you create or use a customer account through our Site.
  • Shopping information, such as products you view, place in your cart, purchase, or save through features available on our Site.
  • Customer service information, including information you choose to provide when contacting us about an order, return, product, or other question.

You may choose not to provide certain information; however, doing so may prevent you from using certain features or completing a purchase.

Payment Information

Payments are processed through Shopify and applicable third-party payment providers. These providers may collect information such as your credit or debit card details, billing address, or other payment information necessary to process your transaction.

The Eclectic Hoard does not independently require customers to provide payment-card information outside the payment methods made available through our checkout process.

Information Collected Automatically

Like many websites, our Site may automatically collect certain information about your interaction with our Services (“Usage Data”).

This information may include:

  • Device and browser information;
  • IP address;
  • Network connection information;
  • Pages or products viewed;
  • Interactions with our Site; and
  • Other information about how you access and use our Services.

We may collect this information using cookies, pixels, and similar technologies.

Information We Receive from Third Parties

We may receive information from companies that help us operate The Eclectic Hoard and provide our Services, including:

  • Shopify, which hosts and powers our online store
  • Payment processors;
  • Shipping and fulfillment providers;
  • Analytics providers;
  • Fraud-prevention and security providers; and
  • Other service providers we use to operate our business.

Information received from these providers is handled in accordance with this Privacy Policy.

Third-party providers may also process your information according to their own privacy policies and practices.

How We Use Your Personal Information

Providing Products and Services

We use personal information as necessary to operate The Eclectic Hoard, including to:

  • Process payments;

  • Fulfill and ship orders;

  • Communicate with you regarding purchases;

  • Facilitate returns and refunds;

  • Manage customer accounts and shopping features;

  • Respond to questions and provide customer support; and

  • Otherwise provide the products and Services you request.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing or promotional communications or to better understand how customers interact with our Site.

You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in those communications.

You may still receive non-promotional communications concerning purchases, customer service inquiries, account activity, or other transactions.

Security and Fraud Prevention

We may use personal information to detect, investigate, prevent, or respond to fraudulent, illegal, unauthorized, or malicious activity.

If you use a customer account, you are responsible for protecting your account credentials and should not share your login information with others.

Please contact us if you believe your account or an order placed through our Site has been compromised.

Cookies

Like many websites, The Eclectic Hoard uses cookies and similar technologies.

Cookies may be used to:

  • Operate our Site and checkout;

  • Remember preferences and shopping-cart activity;

  • Improve the functionality of our Services;

  • Understand how visitors interact with our Site;

  • Perform analytics; and

  • Support advertising or marketing features that we choose to use.

Because our store is powered by Shopify, Shopify and its service providers may also use cookies and similar technologies in connection with the operation of our store.

Most browsers accept cookies automatically. You can adjust your browser settings to remove or reject cookies, although doing so may cause some portions of our Site or checkout process to function incorrectly or become unavailable.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business or provide our Services, including:

  • Shopify and other technology providers that operate or support our online store;

  • Payment processors that process customer transactions;

  • Shipping and fulfillment providers necessary to deliver purchases or process returns;

  • Service providers that assist with functions such as analytics, security, customer support, or cloud services;

  • Business or marketing partners, when we use their services and as permitted by applicable law;

  • Third parties when you specifically request, direct, or consent to the disclosure; and

  • Government authorities, legal representatives, or other parties when necessary to comply with applicable law, respond to lawful requests, enforce our policies, or protect our rights or the rights of others.

We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy.

We do not use sensitive personal information for the purpose of inferring characteristics about our customers.

Certain privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than their everyday meanings. Depending on the technologies and services used on our Site, some disclosures to advertising or analytics partners may fall within these legal definitions.

Where applicable, you may have the right to opt out of these practices as described below.

Third-Party Websites and Links

Our Site may contain links to websites, social media platforms, or other online services operated by third parties.

If you follow a link to a third-party service, its privacy and security practices are governed by that third party’s policies. The Eclectic Hoard is not responsible for the privacy, security, accuracy, or practices of websites or services we do not control.

The inclusion of a link does not necessarily imply our endorsement of the third party or its content.

Children’s Privacy

Our Services are not intended for children to use independently where parental or guardian consent is required by applicable law, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe a child has provided personal information to us improperly, please contact us so we can review the matter and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 for purposes defined as “sale” or “sharing” under applicable privacy laws.

Security and Retention of Your Information

We take reasonable measures intended to protect personal information; however, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Please do not send sensitive or confidential information to us through unsecured communication channels.

We retain personal information for as long as reasonably necessary for purposes such as:

  • Maintaining and servicing customer accounts;

  • Processing and documenting transactions;

  • Providing customer service;

  • Complying with legal, accounting, tax, or regulatory obligations;

  • Resolving disputes; and

  • Enforcing our agreements and policies.

Retention periods may vary depending on the type of information and the reason it was collected.

Your Privacy Rights and Choices

Depending on where you live, applicable law may provide you with certain rights concerning your personal information.

These rights may include:

  • Access / Know — Request access to personal information we maintain about you.

  • Delete — Request deletion of certain personal information.

  • Correct — Request correction of inaccurate personal information.

  • Portability — Request a copy of certain personal information in a portable format.

  • Opt Out — Opt out of certain uses or disclosures considered a “sale,” “sharing,” or “targeted advertising” under applicable law.

  • Restrict Processing — Request that certain processing of your personal information be restricted where applicable.

  • Withdraw Consent — Withdraw consent where our processing is based on your consent.

  • Appeal — Appeal certain decisions concerning a privacy request where applicable law provides this right.

These rights are not absolute and may apply only under certain circumstances.

We may need to verify your identity before fulfilling a privacy request. Where permitted by law, an authorized agent may submit a request on your behalf, although we may require proof of authorization and verification of your identity.

We will not discriminate against you for exercising privacy rights provided by applicable law.

Managing Communication Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe option provided in the email.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, return information, or responses to customer-service requests.

Privacy Preference Signals

Where required by applicable law and supported by our Site, recognized browser-based privacy preference signals, such as Global Privacy Control, may be treated as requests to opt out of certain data uses for the browser or device from which the signal is sent.

International Users

If you access our Services from outside the United States, your personal information may be transferred to, stored, or processed in the United States or other countries where Shopify or our other service providers operate.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Complaints

If you have a concern about how The Eclectic Hoard handles your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal a decision concerning a privacy request or submit a complaint to an appropriate data protection authority.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right available to you, please contact us:

The Eclectic Hoard
DSSJMS LLC
557 Maplewood Ave
Whitehall, OH 43213
United States

Email: order@eclectichoard.com